GENERAL CONDITIONS SALES
The MES-ECO.COM website (also called MY ECO) is the property of CEL
(Economic Online Commerce
SASU) in its entirety, and all rights thereto. Reproduction in whole or in part, is
always subject to the authorization of the owners. However, hypertext links to the site
are permitted without specific requests.
The customer acknowledges having read, at the time of ordering, special conditions
of sale stated on this screen and expressly accept them without reservation.
These general conditions of sale govern the contractual relationship between MY
ECO and its customer, both parties accepting them without reservation. These
conditions shall prevail over all other conditions contained in any other document,
unless prior express written consent.
The photographs illustrating the products do not enter the contractual field. If errors
occur, shall in no case, the responsibility of MY ECO could not be committed. The
majority of products offered to its customers by MY ECO are available in our
The product offers and prices are valid until they are visible on the site, subject to
In case of total unavailability of product after placing the order, MY ECO will inform
you via email of this situation and give you the option:
- to reimbursement of the product price in the form of having or
• - to be refunded the product price according to the original payment method, if his
bank account has been debited, and within thirty days following the effective date of
The automatic registration systems are considered as proof of the nature, content
and date of the order. MY ECO-confirms the acceptance of its purchase order to the
email address he has given. The sale will be concluded only after the confirmation of
the order after confirmation of payment.
MY ECO reserves the right to cancel any order from a customer with whom there is a
dispute over payment of a previous order. In some cases, including incorrect
address, default or any other problem with the order, MY ECO reserves the right to
block the order, until the problem.
The information given by the buyer, when taking control commit this: if error in the
address of the recipient, the seller can not be held responsible for failure in which he
could deliver the product.
Exceptionally, it may happen that a product is no longer available. MY ECO notify
you as soon as possible and reimburse the unavailable item or a nice to have.
MES-ECO is committed to deliver to its carrier, all references ordered by the
purchaser (subject to availability). The carrier undertakes by contract with MES-ECO
to deliver the order to the buyer's address provided by MY ECO. (Orders Monday will
not generally be treated as Tuesday)
The delivery "express or not" is provided by the private carrier which is selected by
the customer as "24 or 48 to 72" from the package was handed to celuione,
except for time period after year end and
that when balances deadlines can be change to 2 days.
For deliveries outside mainland France or outside ECE the customer agrees to pay all
taxes due to the importation of products, customs duty, value added tax added and
other taxes due under the laws of the country receipt of order. Shipping fees are
indicated in the basket with your selection.
All orders to MY ECO is intended for the personal use of customers, clients or
recipients of products is strictly forbidden partial or complete products. MY ECO-fact
emerges from legal liability if the payment of taxes was not made by the customer.
For reasons of availability, an order can be delivered several times to the
customer. The customer only pays for one delivery. If the customer wishes 2
places of delivery, he spent 2 orders, with delivery charge.
In cases of a technical product, customers pay particular attention to the proper
functioning of the unit delivered, read the instruction manual that it is faith. In case of
defects, the buyer has the right of return as provided in this document.
Are considered as force majeure releasing the seller from its obligation to deliver
war, riot, fire, strikes, accidents and impossibility of being supplied. The goods
always travel at the risk of the recipient.
"Always check your package upon arrival"
Any anomaly concerning the delivery (damage, missing product compared to the
delivery order, damaged package, broken products') must be indicated on the
delivery form of "handwritten reserves", accompanied by the signature of the
customer. You have a period of 48 hours (business day) to make a claim with in "1st
time (important) of the carrier" then you have a period of 48 hours (business day) to
prevent us also by e-mail: firstname.lastname@example.org by phone at +337 69 66 32 50 ( rate
dependent), then follow the procedure that we will tell you.
In accordance with Articles L. 121-21 and following of the Consumer Code, you
have a period of fourteen calendar days to run from receipt of the final product of
your order to exercise your right of withdrawal without any reasons or pay penalties, except
for the return costs are your responsibility.
In case of withdrawal please follow this procedure:
1. First download and Fill in that form to: -> Form of withdrawal
2. We share your desire withdrawal via this e-mail: email@example.com or mail
to the following address:
MY ECO, Customer Service
51 Coste Pastourel 30360
Saint Etienne of Olm
Tel: +322.214.171.124.50 (rate dependent)
3. Follow the instructions that we provide you via email or by email.
_ Any item returned damaged, incomplete, damaged or soiled by the customer will
not be returned or exchanged.
Transporting and returned products is your responsibility; any damage to the
products on this occasion being in nature, as mentioned below, to thwart the
exercise of your right of withdrawal. Pursuant to Article L221-28 of the Consumer
Code, the right of withdrawal may be exercised for:
The full services performed before the end of the withdrawal period of fourteen
calendar days with your express prior consent, and waiver of your right of
The goods made to your specifications or clearly personalized;
Goods likely to deteriorate or expire rapidly
This is for example the case for products with an odometer and including all
kilometer performed prevail immediate substantial depreciation in their value.
The goods which were unsealed after delivery and may not be returned for hygiene
or health protection reasons: it is for example the case of
textile articles delivered with hygienic seal (underwear, bathing suits, etc.) when
they have been removed, the clothes that have been visibly worn and / or washed,
products such as jewelry radius piercings and earrings, etc ...
Goods which, having been delivered and by their nature, are mixed inseparably with
Audio or video recordings or computer software that have been unsealed by the
consumer: it is for example the case for the products come with software when you
have unsealed and / or installed this software
The downloads whose implementation began after prior express consent of the
consumer and expressly waiving his right of withdrawal. The supply of alcoholic
beverages, the value agreed upon conclusion of the contract depends on
fluctuations in the market beyond our control.
Upon exercise of the right of withdrawal, MY ECO is required to refund the sums
paid by the customer at no charge except for return postage. Repayment is due
within a maximum period of 30 days.
In the absence of receipt of your product or proof of shipping your product within this
period, mes- Eco reserves the right to delay your refund until the day of receipt of
The price on the product description is expressed in euros, it is subject to change
at any time. The price on the product description does not include shipping and
any other additional specific services you would have potentially subscribed (eg
packaging gifts, personalized print shirt ...).
The price indicated in the order confirmation is the final price, including all taxes and
VAT for France and the countries of the European Union. This price includes the
price of products, handling, packaging and storage of goods, transport costs and
commissioning schedule and the particular service.
My-Eco reserves the right to cancel an order that a pricing error could occur despite
our attention. The prices can not be changed once the order is confirmed. The price
charged to the customer is the price indicated on the order confirmation sent by MY
ECO. The product price is payable in cash.
For countries in the EU and outside the EU, customs fees are paid directly to
customs. The customer agrees to pay all taxes due to the importation of products,
customs duty, value added tax and other taxes under the laws of the country receipt
Orders are payable in cash at the date of the order. Payment is:
• By credit card : payment online is by credit card bearing the initials CB, MASTER
CARD, VISA, via a bank server of the BANK CIC MONETICO in a secure
environment, the data your payment is sent encrypted and securely through SSL 3 (
Secure Socket Layer).
• Your number credit card is led directly to the servers of the bank, without going
through the server of the shop, ensuring all the more important that your numbers
are known only our banking partner (CIC).
• The order will be considered accepted by MY ECO when the payment centers
concerned have given their consent and that MY ECO has validated the order
against its risk acceptance criteria in collaboration with the society of control . In case
of acceptance of the file by the Payment Center and MES-ECO, the customer will be
informed by sending the order confirmation email. In case of refusal of the case, the
order will be denied and the customer will also be informed by email.
• By cheque : The amount indicated on the check must match the amount of the
order including VAT and the check must be accompanied by the purchase order
number on the back or failing the order. All checks received by the company are
monitored through the system vérifiance
"Fashion control company payment" before validating the order in case of negative
control by the system says the MY ECO company can bring to refuse payment by
check and in addition send the check and request another mode of settlement . This
should be the full name of the command. Otherwise the check will be refused and
returned to the more possible that My Eco ask you to join your check ID photocopy
for settlement of more than 50 € Any order by check will be taken into account that
has received the Regulation
• Payment by bank transfer : you can pay by bank transfer. At the confirmation of
the order you receive an email with information about this payment method. We
recommend this method of payment for orders whose amount exceeds € 150 and for
orders outside France and overseas departments.
Warning: bank charges (applied by some banks) are the customer. The order will be
shipped upon receipt of the total amount of the order.
"WE DO NOT ACCEPT PAYMENT BY CASH OR Mandat THE COUNTER
In addition, My-Eco reserves the right to refuse any order from a customer with
whom there is a dispute. A whether payment by cb is rejected by your bank your
order will be canceled.
7.2 CONTROL ANTI FRAUD
The company MY ECO-all commands control that have been validated on its
website. These controls are designed to protect MY ECO-from abuses operated by
For orders with a delivery address different from the billing address, MY ECO
reserves the right to contact the two persons mentioned (person listed in the billing
address and the one mentioned at the delivery address ).
As part of these procedures, MY ECO or any person authorized by it, reserves a
similar right to request the Customer the documents necessary for the execution of
the order: proof of residence, a copy of the Nationnal Map of identity and a copy of
the credit card used for the purchase by hiding all digits except the last four. These
requests will be made by email and / or mail with return receipt.
The information related to your order are subject to a treatment that is intended to
define a level of analysis of a transaction and to fight against fraud bancaire.Le map
site My-Eco is the recipient of data related to your order. The non-transmission of
data related to your order prevents the execution and analysis of your transaction.
Upon the occurrence of an unpaid, My Eco reserves the right to refuse any order dù
client says and / or in case of an unpaid at pattern of fraudulent use of a credit card,
this registration will
coordinates with your order associated with this outstanding within a specific
This contract is subject to French law. MY ECO can not be held liable for damages of
any kind, whether tangible or intangible property, which could result from a
malfunction or misuse of products sold. It is the same for any changes resulting from
MY ECO Responsibility will, in any event, limited to the amount of the order and can
not be blamed for simple errors or omissions that may occur despite all precautions
taken in presenting the products.
In case of difficulties in implementing this contract, the buyer has the option, before
any legal action to seek an amicable solution:
- By contacting customer service MY ECO-mail to firstname.lastname@example.org or +337
69 66 32 50 (price dependent) open Monday to Friday from 9:15 to 12:15 and 13h to
- Speaking to a professional association for the industry, a consumer association.
Claims or disputes will always be received with attentive benevolence, good faith is
always presumed in those who took the trouble to explain his situation.
In case of dispute, the customer should first contact the company to obtain an
amicable solution. It is recalled that the search for an amicable solution does not
"promptly" of the legal guarantee, nor the duration of the contractual guarantee.
It is recalled that in general and subject to the discretion of the courts, respect the
provisions of this contract relating to the contractual guarantee assumes that the
buyer to honor its financial commitments to the seller.
Otherwise, the Commercial Court of Nîmes FRANCE.
In all cases MY ECO can not be held responsible for non-compliance with
regulations and laws in force in the receiving country, the responsibility of MY ECO is
systematically limited to the value of the product in question, value its date of sale
and with no possibility of appeal to the brand or company producing the product.
The consumer is expressly informed that the company My eco com is not the
producer of the products featured in the website within the meaning of the law
No 98-389 of 19 May 1998 concerning liability for defective products.
Therefore, in case of damage to a person or property by a defect in the product, only
the responsibility of the producer thereof may be sought by the consumer on the
basis of the information contained on the packaging says the product dù . The
conditions and the manufacturer warranty period are shown on the relevant products.
Given the frequency of renewal of components of technical products, My eco com
may, upon request, inform the consumer of the availability of spare parts for products
offered and how that possibly get .
According to Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof
may not deprive consumers of the legal guarantee which requires the seller to
guarantee against all the consequences of latent defects of the thing sold .
In any event, the customer benefits from the legal guarantee of eviction and hidden
defects (Article 1625 and following of the Civil Code). Provided that the purchaser
makes the proof of hidden defect, the seller must legally repair all the consequences
(1641 et seq of the Civil Code); if the buyer goes to court, it must do so in a
"promptly" after the discovery of the hidden defect (article 1648 of the Civil Code).
You can contact customer service: by mail at email@example.com or 6
days out of 7 (Monday to Saturday) at Tel: +337 69 66 32 50 (rate
The Intelligence information collected for purposes of distance selling is required,
this information is essential for processing and delivering orders, preparing invoices
and warranty contracts. The lack of information result in the cancellation of the
In accordance with the "Data Protection" law, the processing of personal
information about customers has been declared to the Commission Nationale
Informatique et Libertés (CNIL).
The right (Article 34 of the Act of 6 January 1978) a right to access, modify, rectify
and delete data concerning him, he can practice before MY ECO.
"In addition, MY ECO agrees not to provide free or in exchange of information on its customers to a third party "